Support

Need help? Email us at melo@softmaco.com — we usually reply within 1–2 working days. Tell us your account email, phone model and what happened (a screenshot helps).

Common questions

I didn't get my sign-in code

Check your spam or promotions folder, make sure the email is spelled right, and wait a minute before asking for a new code. Codes expire after 10 minutes.

My widget isn't updating

Open Melo once, and allow notifications for Melo. Some phones stop apps in the background to save battery — set Melo's battery usage to “Unrestricted” in Android Settings → Apps → Melo → Battery.

My partner can't join our Couple Space

Invite codes look like MELO-AB12CD and work once. If it has expired or was used, create a new one from your Couple Space screen.

I bought Premium but it isn't unlocked

Make sure you're signed in to the same account, then tap “Restore purchases” on the Premium screen. Still stuck? Email us with your payment reference.

How do I cancel my subscription?

Google Play → Payments & subscriptions → Subscriptions → Melo → Cancel. See the Refund Policy.

How do I delete my account?

Profile → Delete account in the app. Full details: Delete your account.