Delete your Melo account

Last updated: 21 October 2026

You can delete your Melo account and its data at any time. There are two ways:

Option 1 — In the app (instant)

1. Open Melo and sign in.
2. Go to the Profile tab.
3. Under Account, tap Delete account.
4. Confirm. Your account is deleted straight away and you're signed out.

Option 2 — By email

If you can't use the app, email melo@softmaco.com from the email address of your Melo account with the subject “Delete my Melo account”. We may ask you to confirm it's you, and we'll delete the account within 30 days (usually much sooner).

What gets deleted

• Your account: email, display name, city, time zone and preferences
• Saved widget designs, favourites and collections
• Photos and files you uploaded
• Your push notification tokens and active sign-ins
• Your Premium access and membership of any Couple Space

What happens to a Couple Space

• If you share a space, you leave it. The space stays with your partner, and notes, moods or drawings you already shared stay in it without your name or account attached.
• If you were the only member, the space and everything in it is deleted.

What we keep

Purchase records (amount, date, plan and payment reference) are kept without any link to your account, because tax and accounting laws require it. Short-lived security logs are removed automatically within about 14 days.

Deletion can't be undone. You can create a new account with the same email later, but your old data won't come back.