Privacy Policy

Last updated: 21 October 2026

This policy explains what information the Melo app and website (“Melo”, “we”, “us”), operated by Softmaco in India, collect, why, and the choices you have. By using Melo you agree to this policy.

The short version: we collect only what Melo needs to work — your email, the name you choose, what you save, and what you share in a Couple Space. We don't show ads, we don't use advertising or analytics trackers, and we never sell your data.

1. Information we collect

Information	Why we need it
Email address	To create your account and send one-time sign-in codes.
Display name (optional)	Shown to you and to your partner in a Couple Space.
City and time zone (optional)	For widgets that show both partners' local time.
Couple Space content — space name, start date, notes, moods, dates/events, event photos, drawings	To show and sync this content between you and your partner.
Saved designs, favourites and theme choices	To back them up to your account and restore them on a new phone.
Purchase records — plan, price, date, status and the payment reference from Google Play or Razorpay	To unlock Premium, handle renewals and keep accounting records.
Push notification token (stored encrypted)	To tell your phone when your partner shares something, so your widgets update.
Technical logs — IP address, device type, app version, error details	To keep Melo secure, prevent abuse and fix problems.

We do not collect your contacts, precise location, microphone, or your full card, UPI or bank details. Payments are processed by Google Play or Razorpay, which share only the result of the payment with us.

Photos and wallpapers on your phone

Photos you put into a widget stay on your phone. A photo is uploaded to our servers only when you add it to something you share in a Couple Space (for example a date with a photo), so your partner can see it. Setting a wallpaper happens on your device.

2. How we use information

To provide Melo: sign-in, wallpapers, widgets, themes, Couple Space syncing and Premium.
To send service messages: sign-in codes and notifications such as “Your partner shared a thought”. You can turn notifications off in Android settings.
To keep Melo safe, prevent fraud and abuse, and meet legal and tax obligations.
To answer you when you contact support.

We do not use your information for advertising and we do not sell or rent it.

3. Who we share it with

Your partner: content in a Couple Space is visible to the other member of that space, along with your display name.
Service providers that run Melo for us, only for that purpose: our web hosting provider (servers and email), Google Firebase Cloud Messaging (push notifications), Google Play Billing and Razorpay (payments).
Legal reasons: if required by law, or to protect the rights, safety and security of our users and Melo.

4. How long we keep it

Account data is kept while your account exists and deleted when you delete your account.
Sign-in codes expire after 10 minutes and are removed within a day.
Couple Space content is deleted when the last member leaves the space.
Purchase records are kept, without a link to your account, as long as tax and accounting laws require.
Technical logs are kept for a short period (usually up to 14 days).

5. Security

Melo uses HTTPS for all connections, private storage for your files, signed links for downloads, and encrypted storage for push tokens. No system is perfectly secure, but we work to protect your information and fix issues quickly.

6. Your choices and rights

Access and correction: you can see and edit your name and content in the app.
Deletion: delete your account any time in the app (Profile → Delete account) or by emailing us — see Delete your account.
Notifications: turn them off in Android Settings → Apps → Melo → Notifications.
Questions or complaints: email melo@softmaco.com. We aim to reply within 7 days.

We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.

7. Children

Melo is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

8. Changes

We may update this policy. We'll change the date above and, for important changes, tell you in the app.

9. Contact

Softmaco (Melo) · India · melo@softmaco.com